At HSL LABS, we are committed to clinical transparency, scientific integrity, and responsive care. Below are answers to the most frequently asked questions to help you make confident, informed decisions about our products and practices. If your question isn’t listed, please contact our support team—we’re here to assist you every step of the way.

About HSL LABS

1. What is HSL LABS?
   HSL LABS is a science-driven wellness company specializing in advanced, all-natural formulations designed to support the body’s intrinsic healing mechanisms. We develop clinically informed solutions that accelerate recovery, enhance resilience, and support long-term health through evidence-based supplementation.

2. What does “HSL” stand for?
   HSL may be thought to stand for “Healing Support for Life”—a name that reflects our commitment to sustainable wellness through natural, therapeutic innovation – but HSL LABS is actually a brand of Healing Support LLC for our company’s proprietary healing support products.

3. How is HSL LABS different from other supplement brands?
   Our distinction lies in clinical precision, ingredient integrity, and full-spectrum quality control. From formulation to final packaging, every product is developed in an FDA-registered, GMP-certified facility and tested for safety, efficacy, and bioavailability. We do not compromise—on science, transparency, or standards.

Product Safety & Formulation

4. Are HSL LABS products safe?
   Yes. All products are manufactured in compliance with FDA and GMP regulations. Each ingredient is rigorously tested for purity, potency, and microbiological safety—ensuring therapeutic efficacy without risk of contamination.
5. Are your supplements natural?
   Our formulations prioritize plant-based, naturally sourced ingredients. We exclude artificial additives, unnecessary fillers, and synthetic compounds to maintain clean, bioactive profiles.
6. Are your products vegan, gluten-free, or non-GMO?
   Many HSL LABS products are certified vegan, gluten-free, and non-GMO. Refer to individual product pages for certification details.
7. Do your supplements contain allergens?
   We implement strict allergen control procedures to minimize cross-contamination. However, always consult the product label for specific allergen disclosures.
8. What are the recommended storage conditions?
   Store all products in a cool, dry environment away from direct sunlight. Refer to product-specific packaging for optimal storage instructions.

Ingredient & Formulation Science

9. Where do your ingredients come from?
   We source ingredients globally from trusted, ethically responsible suppliers who meet our exacting standards for quality, sustainability, and traceability. Every lot is tested for identity, purity, and clinical-grade potency.

10. What is Healing Acceleration Formula™?
    Healing Acceleration Formula™ is HSL LABS’ flagship formulation—a proprietary blend of amino acids, micronutrients, and bioactive compounds designed to modulate inflammation, enhance tissue regeneration, and optimize immune function. It is free from NSAIDs, steroids, and stimulants, making it a safe adjunct to surgical recovery, injury rehabilitation, and performance restoration.

11. Are your products tested for quality?
    Yes. We use a multi-phase quality assurance process that includes raw material validation, in-process controls, and final product testing. We also conduct independent third-party verification for select products.

Usage & Outcomes

12. How do I choose the right product?
    Each formulation is developed for a specific physiological objective—whether it’s post-operative recovery, immune support, or muscular repair. Product pages contain detailed usage guidance. For individualized recommendations, contact our customer care team.
13. Can I take your supplements with other medications?
    While our supplements are generally well-tolerated, we advise consulting your healthcare provider before beginning any new regimen, especially if you are managing existing conditions or medications.
14. When can I expect to see results?
    Results vary by individual. Factors such as baseline health, diet, and compliance influence outcomes. To achieve optimal benefits, use should be consistent, and in accordance with the directives of your healthcare provider.
    

Ordering & Shipping

15. How can I purchase HSL LABS products?
    Products are available exclusively through our Licensed Providers.

16. Do you ship internationally?
    Yes, we ship globally. Shipping fees and delivery times vary by region and will be calculated at checkout.

17. What is your return policy?
    Returns, if required for any reason, are processed through your Licensed Provider. Inquire for details.
18. How long will my order take to arrive?
    Orders are typically processed within 1–2 business days. U.S. deliveries arrive in 3–7 business days; international shipping times may vary.

Sustainability & Social Impact

19. How does HSL LABS support sustainability?
    Our commitment includes eco-conscious manufacturing, recyclable and biodegradable packaging, and sustainable sourcing of plant-based ingredients.
20. Does HSL LABS support charitable initiatives?
    Yes. We actively donate products and resources to organizations focused on health equity, wellness education, and underserved communities. Social impact is integral to our mission.

Contact & Support

21. How can I contact your team?

• Email: support@hsllabs.com

   

• Live Chat: Available during business hours on our website

   

22. What are your support hours?
    Our customer care team is available Monday–Friday, 9:00 AM – 6:00 PM EST.

Still Have Questions?

We are here to support your wellness journey with clinical clarity and responsive care. If your inquiry isn’t addressed here, please contact us directly. At HSL LABS, your trust is our responsibility—and your recovery is our purpose.