Effective Date: November 2, 2024
Last Updated: November 2, 2024

At HSL LABS, your privacy is not just a priority—it is an extension of our clinical integrity. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information in connection with your use of our website and services. By using our site, you agree to the terms outlined herein.

We are committed to ensuring transparency, data protection, and compliance with all applicable privacy laws, including GDPR and CCPA where relevant.

1. Definitions

• Company: Healing Support LLC (D/B/A as HSL Labs) (“HSL LABS”), based in Wyoming, United States.
• Service: The HSL Labs website, accessible at hsllabs.com and any associated offerings, tools, or applications.
  
  
• Personal Data: Any information that identifies or can reasonably be linked to an individual.
  
  
• Usage Data: Information automatically collected during use of the Service (e.g., browser type, IP address, session duration).
  
  
• Cookies: Small data files stored on your device to enhance functionality and analytics.
  
  
• You: The individual or entity accessing or using the Service.

 

2. Types of Data We Collect

Personal Data

You may be asked to provide personal information such as:

• Full name

   

• Email address

   

• Contact details

   

• Order history and preferences

   

Usage Data

We automatically collect anonymized information including:

• IP address and browser type

   

• Pages visited and time spent on the site

   

• Device type and operating system

   

• Interaction logs and diagnostics

   

3. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our services

   

• Process transactions and fulfill orders

   

• Communicate updates, offers, and wellness education

   

• Customize your experience based on preferences

   

• Detect, prevent, and address technical issues or misuse

   

• Comply with legal obligations and regulatory requirements

   

4. Tracking Technologies & Cookies

We use cookies and similar technologies to:

• Enable secure, seamless browsing

   

• Retain login credentials and language preferences

   

• Analyze traffic and optimize performance

   

Types of cookies used:

• Essential Cookies – Required for website functionality

   

• Preference Cookies – Store user settings for convenience

   

• Analytics Cookies – Track performance and usage trends

   

You can manage or disable cookies through your browser settings. For more details, please refer to our Cookies Policy.

5. Sharing Your Data

We do not sell your personal data. We may share it only:

• With service providers who support operations (e.g., payment processors, hosting services)

   

• With affiliates and business partners who adhere to strict confidentiality standards

   

• As required in legal proceedings or regulatory compliance

   

• In connection with a business transaction, such as a merger or acquisition

   

• With your explicit consent

   

6. Data Security

We implement industry-standard security measures to protect your data. While no system can guarantee 100% protection, we use encryption, secure access controls, and proactive monitoring to minimize risk.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy

   

• Comply with legal, tax, and regulatory obligations

   

• Resolve disputes and enforce agreements

   

You may request deletion of your data, subject to exceptions required by law.

8. International Data Transfers

Your data may be processed in the United States and other jurisdictions with differing privacy laws. We ensure appropriate safeguards are in place for international transfers.

9. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data

   

• Request a copy of the information we hold about you

   

• Withdraw consent or restrict processing

   

• File a complaint with a regulatory authority

   

To exercise these rights, contact us at info@hsllabs.com.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have done so, please contact us, and we will act promptly to delete such data.

11. Embedded Content and External Links

Our website may include links or embedded content (e.g., videos, articles) from third-party sites. These sites may collect data independently. We encourage you to review their privacy practices before interacting with their content.

12. Comments and Media Uploads

• If you leave a comment, we collect the data submitted in the form, IP address, and browser details to detect spam.

   

• Uploaded media should not include embedded location data (EXIF GPS), as visitors may extract this information.

   

13. Data Stored Through Accounts

If you register or comment, your data is stored within your user profile. You may view, update, or delete your data at any time by logging in or contacting our support team. Admins may access this information for administrative purposes.

14. Policy Updates

We may revise this Privacy Policy from time to time. If significant changes are made, we will notify you via email or on our website. Continued use of our services after updates constitutes acceptance.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, please contact:

📧 Email: info@hsllabs.com
🌐 Website: https://hsllabs.com

 

Who we are

Suggested text: Our website address is: https://hsllabs.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.